FAQs

Do you deliver?

We’d be happy to arrange delivery for your order, but you’re also welcome to collect it if that suits you better. We work with trusted logistics partners to cover the UK mainland and Ireland. While we usually deliver to warehousing and storage facilities for onward shipping, we can sometimes arrange direct deliveries to your project site to support our trade partners. Just a heads-up, these are tailboard deliveries, so you’ll need to arrange help on-site for unloading. If you have any special delivery requests, like furniture arriving disassembled or without legs for easier access, just drop us an email and we’ll be happy to check that for you.

Do you make bespoke products?

We truly enjoy collaborating with our trade partners on bespoke products! Whether it’s a small customisation to an existing item, an exclusive product just for you, or a tailored range for a specific project, feel free to get in touch with the details. We’re always excited to review the options and explore ideas together. Just a quick note – due to the development costs involved, we generally recommend a minimum quantity of around 25 pieces to make it viable for both of us. That said, we understand that every project is unique, so get in touch, and we’ll be happy to discuss the best approach in an initial chat.

Do you make for domestic customers?

We’re proud to work with some of the UK’s top brands, offering exclusive models and a tailored service to meet your needs. We’d love to explore the possibility of partnering with you on unique designs and the finer details that retail clients expect when purchasing furniture. Just get in touch, and we’d be happy to have an initial chat to discuss how we can work together.

Can we supply the fabric?

Absolutely! For most orders, we work on a COM (Customer’s Own Material) basis. Just let us know the specific model(s) you’re looking to specify, and we’ll provide the fabric consumption details. We can also work with multiple fabrics on a model, but be sure to check with us first, as there may be a small uplift for the additional work involved – this is typically 2.5%. If you’d prefer us to supply the fabric, no problem at all—just share your preferences when you get in touch. If you’re moving forward on a COM basis, simply send the fabric to our main address, and it’s super helpful if you include your PO number and, if possible, the order number we’ve provided. This helps us track your fabric more efficiently.

Do you install?

Unfortunately, this is not a service we offer.

Can you match our stain colours?

If you can’t find exactly what you’re looking for in our standard leg and stain options, we’d be happy to explore other stain choices with you. Please note that most of our standard legs are only available in the colours shown, and we typically require a minimum quantity to make this work for both of us. There is also a small 2.5% uplift in cost for this service.

Are your products FSC-certified?

We’re passionate about sustainability and are committed to creating environmentally conscious furniture. As an FSC-accredited company, we proudly use FSC-certified timber in our products, supporting a greener future.

Do your products meet contract FR standards?

Yes! All of our furniture for our contract trade partners is designed with the specific environments in mind, using CMHR foam and fillings. We also ensure that all upholsteries meet the BS5852:2006 Part 2 Ignition Source 5 safety standards.

What is your lead time?

Our standard products typically have a 4-6 week lead time, depending on when we receive your COM fabric. Bespoke production can take a bit longer, usually around 8-10 weeks. However, we’re here to help! If you have specific dates in mind or are working with tight project deadlines, just let us know. We’re always happy to collaborate and find the best solution for you

Downloads

Ready to place an order? Let's get started!